SurkovaI.Yu. Country: RussiaCity: SaratovCompany: Povolzhsky Institute of Management named after PA Stolypin - branch of the Russian Academy of Science and Engineering under the President of the Russian Federation, Saratov, 410031, Saratov, Sobornaya str., 23/25E-mail: irina_surkova@mail.ru Author's articles Удовлетворенность сотрудников социальных служб работой в период организационных изменений The causes of social and labor conflicts in the fi re service divisions