The article is devoted to the problem of managing social confl icts in public administration. The issues of improving communication skills and information support for management decision-making are considered. A confl ict is a constant phenomenon of modern life and quite naturally many confl ict situations take place in the sphere of public administration. This is due to a variety of views, diff erences of opinions and confl icting interests. Disagreements between employees of government bodies, their opinions or views on management problems are inevitable.