Social conflict in the sphere of public administration: Information and communication technologies of their resolution

The article is devoted to the problem of managing social confl icts in public administration. The issues of improving communication skills and information support for management decision-making are considered. A confl ict is a constant phenomenon of modern life and quite naturally many confl ict situations take place in the sphere of public administration. This is due to a variety of views, diff erences of opinions and confl icting interests. Disagreements between employees of government bodies, their opinions or views on management problems are inevitable. The failure to respond to or stop these confl icts before full deployment reduces system performance and the amount of public services provided. To eff ectively respond to confl icts, government offi cials need new knowledge and access to new resolution tools. It is necessary to build a confl ictmodel that will allow to analyze its essence and trace the optimal directions of its resolution. It is important to reach an abstract model. Therefore, today many theoretical and methodological surveys lie in the plane of building a common confl ict model in public administration. One of the ways of such a combination can be to compile an algorithm for handling confl ict situations in the fi eld of management based on the confl ict database. The database should contain information about the causes of confl icts, methods of their settlement, positive and negative consequences of the confl ict, the results of a constructive confl ict, signals indicating the presence of a confl ict, recommendations for resolving the confl ict. Accurate identifi cation and correct use of new information solutions gives employees the opportunity to properly approach confl icts, which will certainly contribute to improving the image of public administration.